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Information & Referral: How Well are We Doing? A Model for Evaluation of 2-1-1 Services

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Publication Date: August 2006

Publisher(s): Center for Governmental Research Inc.

Author(s): Susan Lepler; Erika Rosenberg

Funder(s): United Way of Greater Rochester

Funder(s): United Way of Greater Rochester

Topic: Government (Public administration)
Media, telecommunications, and information (Communication systems)

Keywords: Program Evaluation; Human Services

Type: Report

Coverage: New York

Abstract:

CGR assisted the Finger Lakes 2-1-1 Collaborative in developing an evaluation model to gauge progress toward key outcomes and measures. CGR collected information on six established 2-1-1 systems across the country to identify best practices and challenges in measuring the performance of 2-1-1 operations.