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Information & Referral: How Well are We Doing? A Model for Evaluation of 2-1-1 Services
Publication Date: August 2006
Publisher(s): Center for Governmental Research Inc.
Author(s): Susan Lepler; Erika Rosenberg
Funder(s): United Way of Greater Rochester
Funder(s): United Way of Greater Rochester
Topic: Government (Public administration)
Media, telecommunications, and information (Communication systems)
Keywords: Program Evaluation; Human Services
Type: Report
Coverage: New York
Abstract:
CGR assisted the Finger Lakes 2-1-1 Collaborative in developing an evaluation model to gauge progress toward key outcomes and measures. CGR collected information on six established 2-1-1 systems across the country to identify best practices and challenges in measuring the performance of 2-1-1 operations.