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Sharing Promising System Reform Strategies: A Resource Manual Describing Nassau County's No Wrong Door Staff Development Initiative

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Publication Date: January 2007

Publisher(s): Center for Governmental Research Inc.

Author(s): Susan Lepler

Funder(s): Nassau County (N.Y.)

Funder(s): Nassau County (N.Y.)

Topic: Government (Public administration)

Keywords: Human Services; Organizational Development

Type: Report

Coverage: New York


Nassau County is pioneering a new approach to human service delivery via an innovative, multi-year initiative called "No Wrong Door." The goal is to make it possible for a client entering the public service system through any door to gain access to any other needed county or community services. CGR assessed the staff development program associated with this initiative in order to help the county refine the program.