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Assessing Patient Experiences with Assessing Healthcare in Multi-Cultural Settings

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Publication Date: January 2001

Publisher(s): Pardee Rand Graduate School

Author(s): Leo S. Morales

Topic: Health (Health services for minorities)

Type: Report


This dissertation examines patient experiences with healthcare in multi-cultural settings. The first three chapters present a theoretical conceptualization of patient satisfaction, a general framework for producing culturally appropriate survey instruments, and an assessment of the readability level of the Consumer Assessments of Health Plans Study (CAHPS®) 2.0 surveys. The next three chapters present results from empirical studies examining racial/ethnic differences in reports and ratings of care. The dissertation concludes by noting that language barriers remain salient for minority patients who have gained access to the health care system. Greater efforts need to be directed at improving care for racial/ethnic minorities.