Development of a Consumer Communications Toolkit Report and Findings from The Leapfrog Group’s 2001 Focus Groups

Publication Date: December 2001

Publisher: FACCT - The Foundation for Accountability

Author(s):

Research Area: FACCT

Keywords: focus groups; quality of care; measures; data collection

Type: Report

Abstract:

The final report and findings of a project testing consumer messages on raising awareness about medical errors and the importance of safety standards in hospitals. Project completed in two phases and encompassed 16 focus groups. Results combined to create a communications toolkit on health care quality.