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Publication Date: December 1999
Publisher: FACCT - The Foundation for Accountability
Author(s): FACCT - The Foundation for Accountability
Research Area: FACCT
Keywords: quality care; data collection; national health care
This measurement and performance scoring tool assesses ³The Basics² of access to care and getting good service. This tool captures and reports the consumer¹s perspective on key aspects of access, service and their health care experiences in their health plan or health care organization.