How Well Are We Doing? A Plan for Evaluation of 2-1-1 Service in New York State

Publication Date: October 2008

Publisher: Center for Governmental Research Inc.

Author(s): Kirstin Pryor; Erika Rosenburg; Donald Pryor

Research Area: Media, telecommunications, and information; Social conditions

Keywords: Program Evaluation; Human Services

Type: Report

Coverage: New York


NYS is implementing a regional network of 2-1-1 call centers. Part of a national movement, 2-1-1 will serve as the number to call to access community information and referral services for non-emergency situations. Working collaboratively with regional and state leaders, CGR identified 8 desired outcomes to provide 2-1-1 with a vision of where it is going, and a plan for measuring progress toward each outcome.