Publication Date: October 2008
Publisher: Center for Governmental Research Inc.
Author(s): Kirstin Pryor; Erika Rosenburg; Donald Pryor
Research Area: Media, telecommunications, and information; Social conditions
Keywords: Program Evaluation; Human Services
Coverage: New York
NYS is implementing a regional network of 2-1-1 call centers. Part of a national movement, 2-1-1 will serve as the number to call to access community information and referral services for non-emergency situations. Working collaboratively with regional and state leaders, CGR identified 8 desired outcomes to provide 2-1-1 with a vision of where it is going, and a plan for measuring progress toward each outcome.
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