Aggravating Circumstances: A Status Report on Rudeness in America

Publication Date: April 2002

Publisher: Public Agenda Foundation

Author(s): Kathleen Collins; Ann Duffett; Jean Johnson; Steve Farkas

Research Area: Social conditions

Type: Report


Most Americans say rudeness and disrespect are a serious problem in society and that the situation is getting worse. Four in 10 are willing to accept some of the blame themselves. Nearly half say they have walked out of a store because of bad service, although two-thirds say they rarely complain. While three-quarters say people became more thoughtful and caring to each other after the Sept. 11 terrorist attacks, only about one-third say the feeling will last.