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Publication Date: March 2006
Publisher: Pardee Rand Graduate School
Author(s): Athar Osama
Research Area: Business; Science and technology
Type: Report
Abstract:
This dissertation is about the alignment of strategic planning, performance measurement, and incentives systems within research and development (R&D) organizations. Specifically, it is an investigation into the appropriate use of one class of multi-attribute strategy and performance architectures, the Balanced Scorecard, that has become a popular performance measurement and management framework. However, the Balanced Scorecard has not been as well received within research and development settings as elsewhere. This study takes a step back and asks the questions: Are R&D organizations different? Do the underlying assumptions that make the Balanced Scorecard work hold true for research and development organizations? Do R&D organizations that use the Balanced Scorecard realize performance “breakthroughs†that are often associated with the framework? How might one modify or adapt the Balanced Scorecard framework before applying it to an R&D setting?